RETURNS POLICY

Commitment to Quality
We are dedicated to delivering high-quality prints and strive for excellence in every product we produce for our valued customers. If you are dissatisfied with your purchase, please review the instructions below to initiate a return.

Return Policy

• Faulty, damaged, or items with faulty print can be returned for a replacement or refund.
• Returns are accepted within 14 days of purchase receipt.
• Returned items must be in their original condition and packaging.
• Noticeable wear on items renders them ineligible for exchange or refund.
• BYO or supplied garments are not eligible for refund.
• Supplying garments to emuusing is done at your own risk.
• All returns must comply with the company's Terms & Conditions.

What Cannot Be Returned

• Refunds or exchanges are not provided for:
       - Change of mind
       - Errors in approved proofs
       - Non-'print ready' artwork
       - Shipping delays
       - Supplier stock delays
• Incorrect garment size selections are not eligible for a refund or replacement.
• Sizing measurements may vary by +/- 2.5cm; deviations outside of this tolerance are considered faulty.
• Print dimensions and placement are accurate within +/- 2-3cm; exceeding this allowance is deemed faulty.
• Colours may print differently than what is on screen; specific colours require Pantone colour codes supplied on order.
• Payment for an order indicates acceptance of the proof; the customer is responsible for ensuring artwork, quantity, and shipping address are correct.
• Returns cannot be accepted for third-party courier mistakes after order dispatch to the customer's address.

Shipping Charges for Returns

• The individual returning the product to emuusing is responsible for covering all shipping fees associated with the return.
• We do not provide reimbursement for shipping charges.
• Refunds will be issued to the initial payment method, excluding any delivery fees.

To Return Your Item

1. Email emuusing requesting a RMA (Return Merchandise Authorization) and provide:

• Your name
• Order number
• Date of purchase
• What garment(s) you would like to return
• A short description of the manufacturing and/or print error
• ​​​​​​Photograph of garment

2. Our team will review your RMA request and contact you to discuss available options.

Important Notes

• All garment(s) must be returned to emuusing to receive a replacement or refund.
• It is the customer's responsibility to return garment(s) within two (2) weeks of emuusing issuing/approving the RMA request.
• emuusing will require up to 5 working days to process your claim.